Services

We build cloud-based applications for managing entire businesses. A Darlston customer logs into their own bespoke system and sees everything they want to know about their organisation across sales, customer service, human resources, field-service, marketing, health and safety, and finance. We take all of your businesses processes, spreadsheets, whiteboards, documentation, communications and put them in a secure, reliable and robust application that runs on Salesforce, the world’s leading CRM platform. This platform is relied upon by the world’s largest organisations and offers endless opportunities for increasing revenue, reducing overhead, enhancing customer loyalty and getting all of your employees on the same page.

Salesforce is our platform of choice when building our CRM and ERP applications, and for good reason. It’s secure, robust, reliable, has been around for nearly two decades, and is relied upon by some of the world’s largest organisations. We have used this platform for the last 7 years and have built applications for a broad and diverse range of organisations both for-profits and charities.

If you have an existing Salesforce system there is a lot we can do to make it better. Here’s what we can do for you:

• Customisation to better reflect your business’ processes in the system, be it sales, human resources, customer service, manufacture, warehousing, servicing, etc.
• User interface improvements to make the system more intuitive and more responsive.
• Integration with other applications such as Sage, EPOSs, a website, a customer portal, etc.
• Automation of data input so that users have to input less information manually.
• Automation of communications so that employees, customers and partners receive notifications at defined points in the process.
• Offline data acquisition when working in the field without 3G using an iPad or iPhone.
• The construction of intelligent reports and dashboards that interrogate business performance.

In addition to building CRM and ERP systems for our customers, we also bring with us extensive experience of best-practice business processes in many areas. Prior to building cloud-based software, members of the team at Darlston have been responsible for profit and loss at companies ranging from large multi-national organisations to high-tech startups. We have a great understanding of the stresses faced by business owners and work with our clients to develop processes that increase revenue and reduce overhead. Our experience in change-management and system building allows us to successfully marry best-practice business processes with a system that will measure and report on the success of those processes.

We believe that intelligently sourced data can transform business effectiveness. We specialise in using geographical information systems (GIS),  a scientific yet enterprising approach and immense data-sets to generate reliable and relevant leads and business information. Our intelligent approach to data allows us to provide you with information that minimises wastage and also allows you to define and prioritise your business’ opportunity. The application of the data we provide ranges from its use by sales teams for the acquisition of leads, to the use by a company’s directorship to make decisions on the most optimal expansion rates and locations. Whilst you do not need a Darlston CRM or ERP system to take advantage of this service, the two go hand-in-hand: intelligently sourced data presented in a way that best evokes its utility.