We offer our clients a range of related services that use the application of technology to increase business performance, efficiency and effectiveness.
We believe in getting our systems right first time. We spend a day or two with you discussing in detail the processes and goals of your business. Everything you want to incorporate into the system is mapped and built into a detailed specification document which we use to let you know how long it will take us to build and what it will cost.
With the specification signed off and a deadline agreed - we build the system. We test our systems extensively and can release the system to members of your team who can trial the system before it's released. We brand our systems with your artwork and and make it as friendly and easy to use as possible.
We train you and your employees both on-site and with video and/or written training documentation. Training is also incorporated within the system so that it's always just a click away. We pride ourselves on making our systems as intuitive as possible and it's often self-evident how to complete a particular task.
We offer ongoing support and customisation for all of our systems. Being so bespoke to your business, when your business changes, your system needs to change too. Our customers are often surprised when, after calling us to introduce a new aspect of their operation, the system reflects the new or updated process just hours later.
We build cloud-based applications for managing entire businesses. A Darlston customer logs into their own bespoke system and sees everything they want to know about their organisation across sales, customer service, human resources, field-service, marketing, health and safety, and finance. We take all of your businesses processes, spreadsheets, whiteboards, documentation, communications and put them in a secure, reliable and robust application that runs on Salesforce, the world’s leading CRM platform. This platform is relied upon by the world’s largest organisations and offers endless opportunities for increasing revenue, reducing overhead, enhancing customer loyalty and getting all of your employees on the same page.
Salesforce is our platform of choice when building our CRM and ERP applications, and for good reason. It’s secure, robust, reliable, has been around for nearly two decades, and is relied upon by some of the world’s largest organisations. We have used this platform for the last 7 years and have built applications for a broad and diverse range of organisations both for-profits and charities.
If you have an existing Salesforce system there is a lot we can do to make it better. Here’s what we can do for you:
In addition to building CRM and ERP systems for our customers, we also bring with us extensive experience of best-practice business processes in many areas. Prior to building cloud-based software, members of the team at Darlston have been responsible for profit and loss at companies ranging from large multi-national organisations to high-tech startups. We have a great understanding of the stresses faced by business owners and work with our clients to develop processes that increase revenue and reduce overhead. Our experience in change-management and system building allows us to successfully marry best-practice business processes with a system that will measure and report on the success of those processes.
We believe that intelligently sourced data can transform business effectiveness. We specialise in using geographical information systems (GIS), a scientific yet enterprising approach and immense data-sets to generate reliable and relevant leads and business information. Our intelligent approach to data allows us to provide you with information that minimises wastage and also allows you to define and prioritise your business’ opportunity. The application of the data we provide ranges from its use by sales teams for the acquisition of leads, to the use by a company’s directorship to make decisions on the most optimal expansion rates and locations. Whilst you do not need a Darlston CRM or ERP system to take advantage of this service, the two go hand-in-hand: intelligently sourced data presented in a way that best evokes its utility.